Shipping rates

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order has been shipped, you will receive a confirmation email.

2. Shipping Methods & Delivery Times

We currently offer shipping within Europe only.

Estimated delivery time: 2–3 business days, depending on the destination.

Please note that delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping is available for orders over 85€ (Belgium, Netherlands, France, Germany, Luxembourg) and 105€ (Spain, Italy, Portugal, Poland).

4. Order Tracking

Once your order has been shipped, you will receive a tracking number by email to monitor the progress of your shipment.

5. Lost or Delayed Packages

We are not responsible for lost, stolen, or delayed packages due to carrier issues. If your package is delayed or missing, please contact the shipping carrier directly.

If you need assistance, feel free to contact us at:
contact@five-pocket.com

6. Address Errors

Please ensure your shipping address is correct at checkout. We are not responsible for undelivered orders due to incorrect or incomplete addresses.

For any shipping inquiries, please contact:
contact@five-pocket.com

7. Shipping Rates by Country

Belgium

• Mondial Relay (Pickup Point): 5,99€

• DPD Home Delivery: 9,99€

• Free shipping over 85€

Netherlands

• Mondial Relay (Pickup Point): 5,99€

• DPD Home Delivery: 10,99€

• Free shipping over 85€

France

• Mondial Relay (Pickup Point): 7,99€

• DPD Home Delivery: 14,99€

• Free shipping over 85€

Germany

• DPD Home Delivery: 10,99€

• Free shipping over 85€

Luxembourg

• Mondial Relay (Pickup Point): 4,99€

• DPD Home Delivery: 10,99€

• Free shipping over 85€

Spain

• Mondial Relay (Pickup Point): 9,99€

• DPD Home Delivery: 22,99€

• Free shipping over 105€

Italy & Portugal

• DPD Home Delivery: 20,99€

• Free shipping over 105€

Poland

• DPD Home Delivery: 19,99€

• DPD Pickup Point: 11,99€

• Free shipping over 105€

Return policy

For any exchange or return please click here (don't forget the "#" before the order number).

The customer have 14 days from receipt of the order to return the item. All return costs will be taken cared of by the customer, handling the expenses and practical details. Under no circumstances shall Five Pocket be held responsible for organizing the returned order shipment.

Products have to be kept in a good condition and be put back in their original packaging, over which must be added another packaging fully wrapping the product; they must not bear any new trace of using. It is only after checking that those conditions are satisfied that Five Pocket will proceed to the refund. Otherwise, the customer will stay the owner of the product.